Here is a detailed explanation of our purchase process:
The purchase is divided into two processes: "product configuration" and "purchase process".

Product Configuration:

1. Select a category in the left sidebar of the main page. Eg "Temperature"
2. Find the desired item and click on it to select its characteristics (some items are not configurable and the next step 3 does not apply)
3. In the configuration interface we will have to select a characteristic for each field; those that are incompatible will be described in a message. Until the incompatibility is resolved, it will not be possible to continue with the purchase process.
4. Once the configuration is correctly finished, click on "add to cart" and confirm in the pop-up window.

Purchase process, (Once an item has been included in the cart):

1. Selected items can be edited, changed the quantity to buy or deleted. The destination country will determine the cost of shipping, delivery time and payment of taxes. At this point, the Customer can "Request a quote" or continue with the purchase.
2. In this step, Customer, you will be asked to enter an email address. If you are already registered, the address you are logged in with will appear, fill it in and press "next"
3. In this step, shipping address, you must enter the address where you want to receive the merchandise, you can also choose between the addresses saved, if any. When you have filled in the data press "next"
4. In this step, Billing address, you will have to enter your tax information as well as a billing address, you will see that by default the billing address is the same as the delivery address. Complete the data and press "next
5. In this step, payment method, you can select the payment method you prefer, then click "next" (note that you will not be redirected to the payment platform until the order is finalized)
6. In this step you are presented with the order summary (prices and payment terms), you can obtain a proforma invoice by pressing the blue button, to finalize the order press "finish order", you will be required to accept the terms and terms of sale. You will then be redirected to the payment platform that you selected in the previous step
7. After payment you will be redirected back to our page where you will be asked to fill out a purchase evaluation form, you can also request that an email be sent reminding you to value the purchase once the order has been received, to All you have to do is click on the "remind me" button that will appear in the pop-up window. You can access the newly created order by clicking on "see the current order status"

PRICES, AVAILABILITY AND CHARACTERISTICS OF PRODUCTS AND SERVICES

The prices, availability and characteristics of the products and services are those indicated at all times on the website. The prices shown are in euros, and include VAT.

We reserve the right to modify the price, term and characteristics of the products and services at any time. These modifications will not affect products and services included in orders, since the prices in force at the time of acceptance of the contract (Completion of the purchase process) are binding.

Any management not carried out on the website must be validated by our team and may be rejected.

The conditions of sale extracted from offers and proforma invoices by means of a screenshot or download, as well as the characteristics and technical data are not binding and must be contrasted with the current conditions of the website or with our team.

MANUFACTURING TIMES

The delivery time will be confirmed via e-mail after placing the order. The delivery times of the merchandise are indicative. Items "In Stock" will be managed within 24 hours from the time of order. The delivery times of the products that have to be manufactured may vary as they are subject to their integration into our production chain.

TRANSPORTATION TIMES

The transport times depend on the place of destination. These times can be consulted when determining the destination of the shipment in your shopping cart. We work with leading companies in the national and international transport sector, so we hope that the service provided meets your expectations. These terms will be valid for all transport managed exclusively by Gesa Termometres, S. L. We are not responsible for the quality and cost of the transport service performed by operators different from those selected by our company.

PAYMENT METHOD

The conditions vary with the characteristics of each client. Usually:

-For first operations, payment will be accepted by advance transfer.

-For other operations depending on their frequency and volume, other alternatives may be agreed. Any deferral of payment will always be made in accordance with the current Law 15/2010, of July 5, which establishes measures to combat late payment in commercial operations. Read more ...

GUARANTEES

All the instruments manufactured by Gesa Termometres, S.L. They have a two-year warranty. This warranty will cover defects in any of the components or manufacturing. During this period, products found to be defective will be repaired or replaced free of charge.

Instruments that have not been manufactured by Gesa Termometres, S.L. They will be subject to a 12-month warranty period. Such warranties do not apply to temperature probes and other items directly exposed to the temperature source, where a six-month period is offered. This six-month period also applies to a probe that is an integral part of an instrument.

The product warranty does not cover damage caused by normal wear and tear, abnormal storage conditions, misuse, accidental misuse, abuse, neglect, misapplication or modification. The user must be aware of the proper use of the measurement equipment, including maintenance, calibration and comparison with other instruments.

In line with our policy of continuous development, we reserve the right to change our product specifications without prior notice.

PACKAGING

The packaging is carried out by Gesa Termometres, S.L. The expenses derived from this activity may appear reflected in the invoice. Measuring instruments are fragile items and can be damaged during transport.
It is the responsibility of the Client, whatever the transport chosen, either by Gesa or by him, to verify the external state of the packaging at the time of receipt of the merchandise.
If he detects any defect, dent, etc., he must let the carrier know before signing for receipt. The supporting documents must include photographs that show these problems and they will be sent to us to make the subsequent claim and replacement of the merchandise. The term for sending these documents will be one week from the moment of delivery. For any other type of less noticeable tare, the claim period will be extended up to one month.

LIABILITY OF THE PARTIES

At Gesa Termometres, S.L. We are concerned about providing the best possible service, for this reason we commit ourselves at the time the order is confirmed to deliver the merchandise within the agreed deadlines and to report any delay or discrepancy with respect to the order that may arise.
Our company is insured by a Product Liability Policy, for any amount, including possible disasters. However, Directive 85/374 / EEC on liability for damage caused by defective products, amended by Directive 1999/34 / EC, of ​​May 10, 1999 says that "Responsibility" will be attributed to the guilty party. In turn, the reseller agent is responsible for ensuring that the customer knows how to use the product, supplying the technical and commercial catalog in use at the time of sale. The user will be responsible for any possible damage if, even knowing the instructions for the correct use of the product, you do not respect them, considering them - by your own conviction or superficiality - superfluous. The law provides, then, that each party assumes its responsibility, being convenient for all to collaborate to prevent all kinds of The rights that the guarantee grants to the user are valid only if all the instructions for use specified by Gesa Termometres, SL are respected. s instructions may compromise the operational safety of the product and cause the loss of warranty rights.

RIGHT OF WITHDRAWAL

In accordance with Royal Legislative Decree 1/2007, any individual or non-profit entity shall have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that the client / user or a third party indicated by him, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify info@termometros.com or call 946 76 63 64 your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email ). You can use the model withdrawal form that appears below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

WITHDRAWAL CONSEQUENCES

In the event of withdrawal on your part, we will refund all payments received from you, excluding delivery costs or costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer. Without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement. We may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to:

Gesa Termometres S.L.
Barrikako Bidea
Industrial estate Igeltzera Pabellón D3
48610 Urduliz

, without any undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods. You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Withdrawal form model
- For the attention of: Returns Department, info@termometros.com / FAX: 946 76 63 65
- I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good / provision of the following service (*)
- Order on / received on (*)
- Name of the consumer and user or consumers and users
- Domicile of the consumer and user or consumers and users
- Signature of the consumer and user or consumers and users (only if this form is submitted on paper) "
- Date
(*) Delete as appropriate

EXCEPTIONS TO WITHDRAWAL

These are two of the exceptions in which the application of the right of withdrawal would not proceed, it affects some of our products and services:

a) The provision of services such as calibrations, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal.

b) The supply of goods made according to the specifications of the consumer and user or clearly personalized. Goods made according to the specifications of the consumer and user are considered non-prefabricated goods for the elaboration of which an individual choice or decision on the part of the consumer and user is decisive.